![]() ![]() ![]() Type “inetcpl.cpl” and press ok to get the internet explorer properties.Press the “Windows key” + “R” to get the “Run” window.Try resetting the browser to try and check. Hello, I was able to download the software without any issues, it might be possible that the issue could be with the browser. I am open to any other steps to resolve this issue ! I followed your above recommendation but continued to experience the same problem. Thank you for the reply to this problem I am experiencing. To show appreciation for my help, please click the " Thumbs Up Icon" below! Please click " Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the " Thumbs Up Icon" wrote: Please let me know if this resolves the issue, or if you require further assistance! Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.Now click on to download and install the printer drivers.Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.Unplug the USB cable from the printer and computer if present.I tried downloading the same file on my PC and it was successfully downloaded and was able to start the installation without any issues. I see that you are having trouble installing Officejet 6310 printer drivers. Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips! ![]() Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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